It’s that time of year again.
No, we are not talking about anything related to fall or Halloween; we’re talking about the release of an annual study that looks at all the qualities of our favorite fast food chains and ranks them (duh).
This year, the defending champion appears to be Chick-fil-A.
Conducted and published by customer experience experts SeeLevel HX, the study first looked at orders placed at nearly 1,500 drive-thru locations across the country between July and early August. They specifically focused on more well-known brands like Taco Bell and Wendy’s and then pulled out all of the numbers to determine the strengths and weaknesses of each fast food brand.
As previously reported, Chick-fil-A, who was considered to have the slowest drive-thru in the nation in last year’s report, took the crown when it came to taking command of the people as precisely as possible. They also ranked number one in taste, followed by Arby’s (did you know they have the meat?) In second and Taco Bell in third.
But specific brands weren’t the only thing SeeLevel HX observed for this study; the organization further investigated customer satisfaction metrics such as whether the service was fast enough or whether the food or drink ordered was served at a comfortable temperature.
Interestingly, the study found that fast food service slowed between 2020 and 2021 by 25.59 seconds. Fortunately for employees who work in fast food outlets, 51% of customers agree that they receive their order on time. Only 19% complain that it is slower.
At least no one has tried to sue for slow service lately, though.