From its signature mantra of “my pleasure” to helping push a customer’s car to the gas station, Chick-fil-A and her employees have a reputation for going above and beyond customer expectations. In fact, this fast food chain was recently voted the best in customer satisfaction for the third year in a row in 2021. News week investigation. But despite its success with fast food consumers over the years, Chick-fil-A has recently come under fire for a move that has shocked even its most loyal devotees. Read on to find out what pissed off Chick-fil-A customers so much that they filed a complaint.
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Chick-fil-A is sued for higher item prices when customers order delivery.
Chick-fil-A is facing a class action lawsuit for overcharging of delivery orders, Food and Wine first reported. One person from New York and another from New Jersey alleged that this fast food chain began to price menu items higher when they were selected for delivery in early 2020. The plaintiffs claim that Chick- fil-A claims that consumers will only have to pay for an apartment. “free shipping” up to $ 3.99, but the cost ends up being “actually much higher” as the chain charges a “hidden food markup” for the items when ordered for delivery as opposed to a pickup, according to the lawsuit. The case indicates that Chick-fil-A adds “a steep mark-up of 25 to 30 percent”. When looking at the fast food chain’s app, an eight-piece nugget costs $ 3.85 when ordering for pickup, but $ 4.99 when ordering delivery to the same store.
Customers say the chain practice is misleading.
Lawsuit Says The Additional Cost Is “Misleading” As It Enables Chick-fil-A To Attract Customers With Low Delivery Prices Compared To Other Chains That Advertise “Fair And Prominent” The True Costs their delivery service totals.
This hidden delivery surcharge renders Chick-fil-A’s promise of low-cost delivery patently false. The true delivery charges are obscured, as described above, and far exceed its express representation that its delivery “is a flat rate of only $ 2.99 or $ 3.99,” the lawsuit says. online they wouldn’t otherwise. “
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It’s not the only food chain that has been sued for hidden delivery costs.
Chick-Fil-A isn’t the only food chain targeted for misleading delivery prices amid the pandemic. Panda Express was also recently the subject of a class action lawsuit for allegedly hiding service charges on delivery slips. According to the lawsuit filed on July 1, Panda Express announces a delivery fee of $ 2.95 for customers, while charging an additional 10 percent “service fee” that is only added to delivery orders and not to those who collect their food in the store.
“Because these fees are billed exclusively to delivery customers, and not to customers ordering in-store or ordering online and picking up their food in-store, ‘service fees’ are by definition delivery charges,” said the trial. “Panda Express obscures the true nature of charges by calling them” service charges “.
Customers have also expressed outrage at Chick-fil-A’s beverage prices.
Shipping costs aren’t the only pricing battle Chick-fil-A is currently facing with its customers. In February, Business Insider reported that the fast food chain had consolidated the sizing of some of its items, like its milkshakes and coffees. Customers can now only purchase specialty drinks in a small 16-ounce format, not larger formats. Some customers have recently alleged that these smaller, one-size-fits-all drinks are now the same price as a large drink.
“Our stores stopped offering a big option and kept the price high for the little ones,” a Reddit user said this month. Another noted: “Charging the previous high price for a small one. I don’t order milkshakes anymore. “
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